Ekklesia-Legal

Support

Last Updated: February 19, 2026

Ekklesia (“we”, “our”, or “us”) provides support for users of the Ekklesia mobile application (the “App”).

This Support page explains how you may contact us, request assistance, or resolve account-related issues when using the App.

By using the App, you acknowledge that support services are provided as described below.

1. Contacting Support

If you need assistance, you may contact us at:

Support@EkklesiaApp.com

We aim to respond within 24–48 business hours.

When contacting support, please include:

The email associated with your account
A detailed description of the issue
Screenshots (if applicable)
Your device model and iOS version (for technical issues)

2. Technical Issues

If the App crashes, fails to load, or does not function properly, please provide detailed information about the issue so we can investigate and resolve it.

We may request additional information to assist in troubleshooting.

3. Account Assistance

Support is available for:

Login or registration issues
Password reset assistance
Subscription questions
Reporting inappropriate content or users
Event posting issues

Users are responsible for maintaining accurate account information.

4. Reporting Safety Concerns

If you believe content violates our Terms of Service or poses a safety concern, please contact us at:

Support@EkklesiaApp.com

We reserve the right to review, remove, or restrict content that violates our policies.

5. Subscription & Billing

All subscriptions and payments are processed through Apple.

For billing issues, refund requests, or subscription cancellations, please manage your subscription directly through your Apple account settings.

We do not directly process or store payment information.

6. Account Deletion

How do I delete my account?

Go to Profile → Settings → Privacy & Security and scroll to the Delete Account option.

You may also email EkklesiaApp@outlook.com to request account deletion.

Account deletion requests are processed in accordance with our Privacy Policy.

For more information regarding your rights and obligations, please review: